This Privacy Policy explains how OS2 Performance Apparel Pty (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit or use our website and services.

Our details
OS2 Performance Apparel Pty
30 St James Ave, Richmond, New Zealand 7020
Email: info@os2.co.nz

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1) What personal information we collect

We may collect personal information that you provide directly to us, including:

• Name

• Email address

• Phone number

• Billing and delivery address

• Account login details (for member sign-up)

• Order details and purchase history

• Messages and information you send via live chat, contact forms, or other communications

• Newsletter and subscription preferences

We may also collect information automatically when you use our website, including:

• Device and browser information

• IP address and approximate location

• Pages viewed and actions taken on the site

• Referral source and interactions with ads (where applicable)

• Cookies and similar tracking technologies

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2) How we collect personal information

We collect personal information when you:

• Sign up for an account / become a site member

• Place an order or complete checkout

• Contact us through forms, email, or live chat

• Subscribe to newsletters or other website updates

• Browse our website (via cookies and analytics tools)

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3) How we use personal information

We use personal information to:

• Provide and deliver products and services

• Process orders, payments, refunds, and customer support requests

• Communicate with you about your orders, account, or enquiries

• Send newsletters and marketing communications (where you have subscribed or where permitted)

• Improve our website, products, and customer experience

• Monitor and prevent fraud, security issues, and misuse

• Comply with legal and regulatory obligations

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4) Cookies, analytics, and advertising technologies

We use cookies and similar technologies to operate our website and understand how visitors use it.

We use:

• Google Analytics to measure website usage and performance

• Google Tag Manager to manage website tags and tracking scripts

• Meta (Facebook) Pixel for advertising measurement and to help us understand the effectiveness of our marketing (where enabled)

These tools may collect information such as your IP address, device identifiers, browser type, pages visited, and actions taken on our site. You can manage cookies through your browser settings and, where available, through cookie consent tools on our site.

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5) Payments

When you make a purchase, payments may be processed through third-party payment providers such as Wix Payments, PayPal, and Stripe. We do not store full payment card details ourselves. Payment providers process your payment information in accordance with their own privacy policies and security standards.

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6) Who we share personal information with

We may share personal information with trusted third parties where necessary to operate our business, including:

• Website and eCommerce platform providers (including Wix and related services)

• Payment processors (Wix Payments, PayPal, Stripe)

• Delivery and logistics providers (where applicable)

• Analytics and marketing providers (e.g., Google, Meta where enabled)

• Professional advisers (e.g., accountants, legal advisers) where required

• Authorities or regulators where required by law

We only share information that is reasonably necessary for the purpose.

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7) International transfers

Some of the third-party services we use may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in a way that is consistent with applicable privacy requirements.

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8) How we protect your information

We take reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

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9) How long we keep your information

We keep personal information only for as long as needed for the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

 

10) Your choices and rights

You may:

• Request access to the personal information we hold about you

• Request correction of your personal information

• Unsubscribe from marketing emails at any time using the unsubscribe link (where provided) or by contacting us

To make a request, contact us at info@os2.co.nz.

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11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

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12) Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact:
info@os2.co.nz